PRIVACY POLICY
Your privacy matters. This policy explains how we collect, use, and protect your personal information when you use InvestCalgary.
Quick Summary
We collect your email, phone, and conversation history to provide personalized real estate investment insights. We share data with our CRM for follow-up and use analytics to improve the platform. Your Pixie conversations are stored for one year then deleted. You can request data access, correction, or deletion anytime by contacting us.
Information We Collect
We collect your account info (email, phone, name), investment preferences, AI conversation history, and usage analytics.
We collect information you provide directly and information generated through your use of InvestCalgary. Here's what we collect and why:
- Email Address
- Required for account creation and communication — Account management, property alerts, important updates
- Phone Number
- Collected during signup — Optional follow-up by JN Real Estate agents
- Full Name
- Optional — Personalization and professional communication
- Company
- Optional — Understanding your investment context
- Investment Preferences
- Saved properties, search criteria, investment parameters — Personalized property recommendations and analysis
- Property Valuations
- Properties you submit for valuation — Providing accurate investment analysis
How We Use Your Information
We use your data to provide investment analysis, send property alerts, improve our AI, and connect you with agents when requested.
We use your information to deliver and improve our real estate investment services:
- Investment Analysis: Calculate cash flow, cap rates, and ROI for properties you view or save
- Property Alerts: Notify you when properties matching your criteria become available
- AI Improvements: Enhance Pixie's responses based on conversation patterns (anonymized)
- Agent Connection: Share your information with JN Real Estate agents when you request consultation
- Platform Analytics: Understand usage patterns to improve features and performance
- Legal Compliance: Respond to legal requests when required by law
We will never sell your personal information to third parties for marketing purposes.
AI Assistant (Pixie)
Pixie conversations are stored for 1 year to provide context and improve responses. You can delete your conversation history anytime.
Pixie is our AI-powered investment assistant. When you interact with Pixie, we collect and store:
- Conversation History: All messages between you and Pixie, including property discussions
- Property Cards: Properties shown during conversations for context
- Timestamps: When conversations occurred
How we use Pixie data:
- Provide conversation context so Pixie remembers your previous discussions
- Improve response quality through aggregate pattern analysis
- Review conversations for quality assurance (by authorized team members only)
Retention: Pixie conversations are automatically deleted after 1 year. You can request earlier deletion by contacting us.
AI Providers: Your conversations are processed by Anthropic (Claude) and/or OpenAI (GPT) to generate responses. These providers process your messages according to their respective privacy policies but do not store your data for their own training purposes in our enterprise configuration.
Third-Party Services
We use Supabase for data storage, Google Analytics for insights, and share lead information with JN-Command CRM when you request agent contact.
We work with trusted service providers to deliver InvestCalgary. Each service has limited access to your data based on their specific function:
Your Rights (PIPEDA)
Under Canadian privacy law, you can access, correct, or delete your data. Contact us to exercise these rights. We respond within 30 days.
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:
Right to Access
You can request a copy of all personal information we hold about you. This includes account data, saved properties, conversation history, and analytics associated with your account.
Right to Correction
If any information we hold is inaccurate or incomplete, you can request we update it. You can also update most information directly in your account settings.
Right to Deletion
You can request we delete your account and all associated data. We will delete your information within 30 days, except where we are legally required to retain it.
Right to Withdraw Consent
You can unsubscribe from marketing communications at any time. You can also request we stop processing your data for specific purposes.
Right to Complain
If you believe we have mishandled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada.
How to exercise your rights: Contact us at invest@jnrealestate.ca with your request. We will verify your identity and respond within 30 days as required by PIPEDA.
Data Retention
Account data is kept while your account is active. Pixie conversations are deleted after 1 year. Analytics data is anonymized after 26 months.
We retain your information only as long as necessary for the purposes described in this policy:
- Account Information
- Retained while your account is active — Deleted within 30 days of account deletion request
- Saved Properties & Preferences
- Retained while your account is active — Deleted with your account
- Pixie Conversations
- Automatically deleted after 1 year — Can be deleted earlier on request
- Analytics Data
- Anonymized after 26 months — Aggregated for long-term insights
- Server Logs
- Deleted after 90 days — Security and debugging purposes
When you delete your account, we remove all personally identifiable information. Some anonymized data may remain in aggregate analytics.
Security Measures
We use encryption, secure authentication, and regular security audits to protect your data. Our infrastructure is hosted on enterprise-grade cloud services.
We take the security of your information seriously. Our security measures include:
- Encryption in Transit: All data transmitted between your browser and our servers is encrypted using TLS 1.3
- Encryption at Rest: Your data is encrypted in our database using industry-standard AES-256 encryption
- Secure Authentication: Passwords are hashed using bcrypt; we support magic link login and OAuth
- Row Level Security: Database policies ensure you can only access your own data
- Infrastructure Security: Hosted on Supabase and Vercel with enterprise-grade security controls
- Access Controls: Team access to production data is logged and restricted to essential personnel
Incident Response: In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours as required by law.
Contact Us
For privacy questions or data requests, email invest@jnrealestate.ca. We respond within 30 days.
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
For formal privacy complaints, you may also contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
Policy Updates
We'll notify you of significant changes via email. Continued use after updates means you accept the new policy.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
How we notify you:
- Minor changes: Updated "Last updated" date at the top of this page
- Significant changes: Email notification to your registered email address
- Material changes: Prominent notice on the website before changes take effect
Your continued use of InvestCalgary after changes to this policy constitutes your acceptance of the updated terms. If you disagree with any changes, you may delete your account.